Master Services Terms

SiteToWork Master Services Terms

Last updated: 20 August 2026

These Master Services Terms govern services supplied by Justas Jakonis, trading as SiteToWork, of 59 Grenfell Avenue, Holland-On-Sea, CO15 5XW, United Kingdom ("SiteToWork", "we", "us" or "our").

Contact: hello@sitetowork.com

These Terms apply only where the customer buys the Services wholly or mainly for the purposes of a trade, business, craft or profession (the Client, you or your). We do not contract with consumers under these Terms. If you are not buying as a business, do not place an order under them; contact us first.

By accepting an Order, paying a deposit or other fee, or selecting an acceptance checkbox that links to these Terms, you confirm that you are authorised to bind the Client and agree to these Terms.

1. Definitions and agreement structure

1.1 In these Terms:

• Business Day means a day other than a Saturday, Sunday or public holiday in England when banks in London are generally open;
• Client Data means personal data and other data supplied by, or processed for, the Client in connection with the Services;
• Data Processing Schedule means Schedule 1 to these Terms;
• Order means the applicable quotation, proposal, checkout summary, statement of work, order form or other written confirmation accepted by both parties;
• Services means the services expressly described in an Order; and
• Terms means these Master Services Terms, including Schedule 1.

1.2 The agreement for an Order consists of:

• these Terms;
• the applicable Order;
• the Data Processing Schedule, where SiteToWork processes personal data on the Client's behalf; and
• any written variation agreed by both parties.

1.3 Each Order should identify, where relevant:

• the Services and deliverables;
• the setup fee, deposit, remaining setup balance and recurring fees;
• project scope, inclusions and exclusions;
• included revision rounds, support allowance and usage allowance;
• third-party services and account ownership;
• estimated delivery period;
• recurring billing date and whether recurring fees are billed in advance;
• whether usage allowances roll over; and
• any minimum service term or special exit arrangements.

1.4 If an Order conflicts with these Terms, the Order takes priority only for that Order and only to the extent of the conflict.

1.5 These Terms allow the Client to buy additional Services later. An additional Service is not included unless an Order expressly says it is.

2. Services

2.1 SiteToWork may provide the following Services where stated in an Order:

• Website Creation and Lead-Generation Websites;
• connected enquiry forms, call-to-action routes, basic on-page search foundations and agreed conversion measurement;
• website hosting, maintenance and agreed support;
• Basic or Advanced Admin Automation for agreed enquiry sources;
• HubSpot or other agreed CRM connections;
• customer acknowledgement emails, internal owner notifications and follow-up tasks;
• agreed enquiry summaries and categorisation, including urgent, standard, not serviceable or manual-review routes;
• agreed booking support, follow-up checking, missed-response handling, payment reminders, internal escalation or reporting; and
• related planning, testing and implementation services.

2.2 The Services, deliverables, integrations, support level and usage allowance are limited to the applicable Order. Paid advertising management and other add-ons are not included unless the applicable Order expressly includes them. SiteToWork does not provide legal, regulatory or tax advice.

2.3 SiteToWork may use automation and artificial-intelligence tools only as part of the agreed Services. Human judgement remains necessary for decisions outside the approved workflow.

3. Starting a project and project fees

3.1 Unless an Order states otherwise, project work is paid as follows:

• 50% of the setup fee before work begins; and
• 50% of the setup fee after Client approval and before public launch or production deployment.

3.2 SiteToWork is not required to start work until the initial payment has cleared, the Order has been accepted, and the information or access reasonably needed to begin has been provided.

3.3 The initial payment reserves production capacity and is applied to the project fee.

3.4 If the Client cancels after work has begun, SiteToWork may retain or invoice only the amount reasonably reflecting work performed and non-recoverable costs reasonably committed up to cancellation, subject to any mandatory law.

3.5 If SiteToWork cancels a project without Client breach before completing the agreed work, we will refund any prepaid amount relating to work not performed. Work already properly completed and accepted before cancellation remains payable.

4. Recurring services and usage

4.1 Recurring charges may cover hosting, maintenance, monitoring, agreed automation operation, support, reporting, optimisation, or included third-party usage allowances, as stated in the Order.

4.2 Unless an Order states otherwise, recurring charges begin when the relevant website, automation or other recurring Service goes live.

4.3 A recurring fee does not include unlimited website changes, redesigns, development, workflow changes, content creation, AI usage, email volume, integrations, consulting or other work unless the Order expressly states otherwise.

4.4 Additional work or usage outside the Order may be quoted and charged separately only after the Client has approved the applicable charge or the Order expressly authorises variable usage charging.

4.5 If an Order specifies a minimum service term, that term applies. If it does not, either party may end the recurring Service by giving at least 30 days' written notice.

4.6 Unless an Order states otherwise, recurring fees are billed monthly in advance from the go-live date or other billing date stated in the Order. Any part-month charge, billing-cycle alignment or proration will be stated in the Order or agreed in writing.

4.7 Usage allowances do not roll over into a later billing period unless the Order expressly says they do.

5. Third-party services and accounts

5.1 The Services may depend on third-party services such as hosting providers, HubSpot, automation platforms, email providers, analytics providers, payment providers, cloud providers and artificial-intelligence providers.

5.2 The relevant third-party terms, availability, prices, product limits, account permissions and policies apply to those services. They may change outside SiteToWork's control.

5.3 Where practical, the Client should own or control its domain, business email, CRM, Google Business Profile, advertising account, payment account and other important business accounts. SiteToWork may be granted the access reasonably needed to provide the Services.

5.4 SiteToWork is not responsible for a third party's outage, API change, price change, account suspension, restriction or discontinued functionality. We will use reasonable efforts to assist with an active Service affected by such an issue, but changes outside our control may require additional work or a revised Order.

5.5 We will not intentionally incur material additional third-party costs on the Client's behalf without prior notice, unless the Order expressly authorises variable usage charging.

6. Client responsibilities

6.1 The Client must:

• provide accurate, lawful and timely information, content, approvals and access;
• maintain valid licences and subscriptions for Client-owned third-party services;
• nominate an authorised project contact;
• review work and give reasonably prompt feedback;
• promptly notify SiteToWork of a material change affecting the Services; and
• protect credentials, use multi-factor authentication where available, control staff access and promptly tell us about a suspected credential compromise.

6.2 The Client is responsible for checking and approving customer-facing information and workflow rules, including service descriptions, prices, business hours, service areas, guarantees, legal notices, automated messages, booking rules, urgency rules, unsuitable-job criteria, escalation rules and the level of human review required.

6.3 The Client is responsible for ensuring its website content, marketing, customer communications, use of cookies and analytics, and use of Client Data comply with applicable law. SiteToWork is not a law firm and does not provide legal, regulatory or tax advice.

6.4 SiteToWork is not responsible for loss caused by materially incorrect or unlawful information, materials, instructions or approvals supplied by the Client, except to the extent caused by SiteToWork's breach of these Terms or negligence.

7. Timelines, feedback and scope changes

7.1 Any delivery date or period is an estimate unless an Order expressly describes it as a guaranteed deadline.

7.2 Delivery may depend on payment, content, account access, feedback, third-party approvals, integration complexity and Client decisions. Client-caused delay reasonably extends the estimated delivery period.

7.3 If the Client is unresponsive or an approval is needed to continue, SiteToWork may pause the project after reasonable notice until the required information or approval is received.

7.4 Included revision rounds are stated in the Order. A revision is a reasonable amendment to work already within the agreed scope.

7.5 A request may be additional work where it adds a page, system, integration, workflow, material design change, material change to approved automation logic, substantial new content or other item outside the agreed specification. We will obtain approval before charging for material additional work.

7.6 If the Client does not provide information, access, feedback or approval reasonably required to continue for 14 days after a written reminder, SiteToWork may pause the project.

7.7 If the Client remains unresponsive for 30 days after the pause, SiteToWork may reschedule the project behind other committed work and any earlier delivery estimate will no longer apply.

7.8 If the Client remains unresponsive for 60 days after the pause, SiteToWork may close the project on written notice and invoice for work properly completed and non-recoverable costs reasonably committed up to that date. Any restart is subject to availability and may require a revised Order.

8. Website services

8.1 SiteToWork will develop a website substantially in accordance with the applicable Order.

8.2 Unless an Order states otherwise, the Client supplies and approves accurate company information, service descriptions, photographs, logos, accreditations, testimonials, prices, policies and legal information.

8.3 We may edit, restructure or optimise Client-supplied material where reasonably necessary for presentation, basic search foundations or conversion, but the Client remains responsible for factual and legal accuracy before publication.

8.4 A Lead-Generation Website may include conversion-focused layouts, selected service or service-area pages, enquiry forms, call or form tracking, analytics and agreed enquiry-path improvements. These features are intended to improve the Client's ability to explain, measure and handle enquiries; they do not guarantee search rankings, traffic, leads, bookings, conversion rate, revenue or other commercial results.

8.5 SiteToWork does not guarantee uninterrupted availability, a particular loading speed on every device or network, a specific amount of traffic, or a particular commercial outcome.

8.6 Unless an Order states otherwise, SiteToWork will use reasonable care to support current mainstream desktop and mobile browsers at the time of build and will test agreed responsive layouts at representative screen sizes. SiteToWork does not guarantee identical presentation on obsolete browsers, unsupported devices, browser extensions or unusual user-configured environments.

9. Automation and artificial intelligence

9.1 An automation may perform only the agreed tasks, such as receiving enquiries, creating or updating agreed HubSpot records, summarising enquiries, applying agreed categories, sending approved customer acknowledgements, notifying staff, creating follow-up tasks, supporting booking, checking follow-up or preparing agreed reports.

9.2 The Client must approve material workflow logic and customer-facing communications before production deployment.

9.3 SiteToWork will use reasonable care in building and testing the automation, but does not guarantee uninterrupted or error-free operation. Automation may depend on third-party APIs, credentials, networks and software outside our control.

9.4 AI-generated classifications, summaries, draft messages or other outputs may be incomplete or inaccurate. The Client must maintain appropriate human oversight of business-critical processes and must identify the matters requiring manual review.

9.5 Unless an Order expressly says otherwise, the Services must not be the sole mechanism for emergency response, safety-critical decisions, medical, legal, financial or employment decisions, or any decision that requires professional judgement or a mandatory human review.

9.6 SiteToWork may implement agreed safeguards, confidence thresholds, escalation routes, alerts and human-review stages. The Client remains responsible for the final business decision and any action taken towards its customers.

10. Analytics and measurement

10.1 Where included, SiteToWork may configure measurement for agreed actions such as visits, traffic sources, form submissions, telephone clicks, bookings and other agreed conversion events.

10.2 Analytics may be affected by cookie consent, browser restrictions, ad blockers, tracking prevention and third-party limitations. Analytics data is a measurement aid, not a complete record of every visitor, enquiry or sale.

10.3 The Client is responsible for confirming the lawful basis, privacy information and cookie-consent approach needed for its use of analytics and tracking. SiteToWork may assist where this is in scope, but does not provide legal compliance advice.

11. Acceptance and launch

11.1 SiteToWork may provide a preview or testing environment before launch. The Client should test and review the agreed work before approval.

11.2 The remaining setup balance becomes payable when the Client approves final work for launch, unless an Order states another milestone.

11.3 SiteToWork is not obliged to make a website or automation publicly live until the relevant setup balance has been paid.

11.4 Minor defects that do not materially prevent the agreed Service from operating substantially in accordance with the Order will not unreasonably delay approval, payment or launch. We will correct them within a reasonable period.

12. Support, maintenance and security

12.1 Support and maintenance obligations are limited to the Order. Unless expressly stated, SiteToWork does not provide guaranteed 24/7 human support.

12.2 We may perform maintenance that temporarily affects availability where reasonably necessary. We may deploy urgent security updates without advance notice where reasonably necessary to protect the Service or data.

12.3 SiteToWork will take reasonable technical and organisational measures appropriate to the nature of the Services. Neither party can guarantee absolute security against every cyber incident.

12.4 Backup, retention and restoration obligations are limited to those stated in the applicable Order or provided by an agreed third-party platform. Unless an Order expressly includes a managed backup or restoration service, the Client should keep its own copies of business-critical content and data it controls.

13. Fees, late payment and price changes

13.1 Payment dates are stated in the Order or invoice. The Client must pay undisputed amounts in full without unauthorised deduction or set-off, except where mandatory law requires otherwise.

13.2 If an undisputed amount is overdue, SiteToWork may claim statutory interest, fixed compensation and reasonable recovery costs where the Late Payment of Commercial Debts (Interest) Act 1998 or other applicable law permits. If an Order specifies a contractual late-payment remedy, that remedy applies as stated in the Order.

13.3 After reasonable notice, SiteToWork may suspend hosting, support, automation monitoring and other continuing Services for an overdue undisputed amount. Suspension does not remove the Client's obligation to pay amounts already due. We will not deliberately delete Client Data solely because an invoice is a few days late.

13.4 A setup fee already agreed for an active project will not increase unless scope changes. We may change a recurring price by giving reasonable advance written notice. Unless a minimum term prevents immediate cancellation, the Client may end the affected recurring Service before an increase takes effect.

13.5 Variable third-party usage charges may change where the relevant supplier changes its pricing, provided we give the notice required by clause 5.5.

13.6 Unless an Order states otherwise, all fees are stated and payable in pounds sterling. VAT will be added only where legally applicable. If SiteToWork becomes VAT registered during an ongoing recurring Service, applicable VAT may be added from the date required by law after reasonable notice.

14. Domains, intellectual property and portfolio

14.1 The Client retains ownership of materials it supplies and grants SiteToWork a non-exclusive licence to use them as reasonably necessary to provide the Services.

14.2 Subject to full payment, SiteToWork assigns to the Client the intellectual-property rights it can lawfully assign in final bespoke website materials created specifically for the Client, unless an Order states a different ownership or licence arrangement.

14.3 SiteToWork retains ownership of its pre-existing and reusable software, libraries, components, templates, automation architecture, prompts, methods, processes, frameworks, know-how and internal tools (Background IP). Where Background IP is embedded in a paid deliverable, SiteToWork grants the Client a perpetual, worldwide, royalty-free, non-exclusive licence to use, host, maintain and modify that Background IP as part of the paid deliverable. The Client may permit its employees and contractors to exercise those rights on its behalf and may transfer that licence together with a sale or transfer of the Client's business or the relevant website or digital asset, unless an Order states otherwise.

14.4 SiteToWork warrants that, to its knowledge and having used reasonable care, bespoke material created by SiteToWork specifically for the Client will not infringe a third party's intellectual-property rights. This warranty does not apply to Client materials, Client instructions, third-party materials used under licence, open-source components used in accordance with their licence, or modifications made by someone other than SiteToWork.

14.5 Third-party software, platforms, fonts, plugins, libraries, stock assets and services remain subject to their own licences. SiteToWork will identify material third-party licence restrictions known to it where reasonably practical.

14.6 The Client confirms it has the right to supply all Client materials, including photographs, logos, text, trademarks, testimonials and customer information. The Client must promptly tell us about a rights dispute affecting those materials.

14.7 SiteToWork will not withhold transfer of a Client-owned domain or Client-owned account because of a fee dispute. We may withhold untransferred SiteToWork-owned deliverables to the extent permitted by law while undisputed invoices relating to those deliverables remain unpaid.

14.8 Unless the Client asks us in writing not to, SiteToWork may show publicly available finished website work in its portfolio and identify the Client as a customer. We will not disclose confidential automation logic, customer data or commercially sensitive information for that purpose.

15. Confidentiality

15.1 Each party must keep the other's confidential information confidential and use it only as reasonably necessary to perform or receive the Services.

15.2 Confidential information does not include information that is public other than through breach, was lawfully known before disclosure, is lawfully received from another source, is independently developed without using the other party's confidential information, or must be disclosed by law or a competent authority.

15.3 A party may disclose confidential information to its professional advisers, insurers, employees and contractors who need it for the agreement and are bound by appropriate confidentiality obligations.

15.4 These confidentiality obligations continue after the agreement ends.

16. Data protection

16.1 Each party will comply with applicable UK data-protection law in relation to personal data processed under the agreement.

16.2 SiteToWork acts as an independent controller for its own customer administration, invoicing, account management and legal obligations. Where SiteToWork processes Client Data on the Client's behalf, the Client is controller and SiteToWork is processor, and Schedule 1 applies.

16.3 The Client is responsible for deciding the lawful purposes and lawful basis for its processing, providing the required privacy information to its customers and staff, and ensuring that its instructions to SiteToWork are lawful. Where SiteToWork is engaged to implement an agreed technical privacy, cookie, consent or tracking configuration, SiteToWork is responsible for implementing that agreed technical configuration with reasonable care, but does not provide legal advice on whether the Client's chosen configuration or wording satisfies its legal obligations.

16.4 The Client must not intentionally provide special-category data, criminal-offence data or other highly sensitive data to SiteToWork unless an Order expressly permits it and the parties have agreed appropriate safeguards.

17. Warranties and liability

17.1 SiteToWork warrants that it will provide the Services with reasonable care and skill.

17.2 Except where expressly stated in an Order, SiteToWork does not warrant that a Service will be completely error-free, that a third-party service will remain available, that an automation will operate without interruption, or that the Client will achieve particular rankings, leads, jobs, sales, savings or other commercial results.

17.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

17.4 Subject to clause 17.3, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except to the extent that a court finds such loss forms part of a direct claim which cannot lawfully be excluded.

17.5 Subject to clause 17.3, SiteToWork's total aggregate liability arising from an Order will not exceed 100% of the fees paid or payable under that Order in the 12 months immediately before the event giving rise to the claim; where the Order has existed for less than 12 months, it will not exceed the total fees paid or payable under that Order.

17.6 The parties acknowledge that the fees and scope reflect this allocation of risk. The Client should consider its own insurance where appropriate.

18. Client-caused claims

18.1 The Client will indemnify SiteToWork against losses, claims and reasonable costs to the extent directly caused by unlawful Client materials, infringement arising from Client materials, unlawful Client instructions or the Client's misuse of the Services.

18.2 Clause 18.1 does not apply to the extent SiteToWork caused or contributed to the relevant loss through its breach of these Terms or negligence.

19. Suspension, termination and exit

19.1 Either party may terminate an affected Order if the other party commits a material breach which can be remedied and does not remedy it within 14 days of written notice, or commits a material breach that cannot reasonably be remedied.

19.2 Either party may terminate an affected Order on written notice if the other party enters liquidation, administration or bankruptcy, ceases or threatens to cease trading, or is otherwise unable to pay its debts as they fall due, except as part of a solvent restructuring.

19.3 SiteToWork may suspend or terminate an affected Service where reasonably necessary to prevent a security risk, unlawful activity, material damage or continuing unpaid use, or where continuing to provide the Service would reasonably require SiteToWork to act unlawfully or in material breach of a third-party platform's applicable terms.

19.4 When an Order or recurring Service ends:

• amounts already due remain payable;
• SiteToWork will stop the terminated Services;
• provisions intended to continue, including confidentiality, data protection, intellectual property and liability provisions, will continue; and
• access to third-party systems will depend on account ownership and the relevant third-party terms.

19.5 Where technically possible and reasonably requested, SiteToWork will assist with export or transfer of Client-owned data and deliverables. Significant migration, transfer or handover work may be chargeable if not included in the Order. Client Data is returned or deleted in accordance with Schedule 1 where SiteToWork acts as processor.

20. Force majeure and subcontractors

20.1 Neither party is responsible for delay or failure caused by circumstances outside its reasonable control, including serious internet, telecommunications or third-party platform outage, a serious cyber incident outside the affected party's reasonable control, natural disaster, governmental action or widespread infrastructure failure. The affected party must use reasonable efforts to reduce the impact. This clause does not excuse payment for Services already properly supplied.

20.2 SiteToWork may use employees, contractors and specialist providers to deliver parts of the Services. SiteToWork remains responsible for the Services it has agreed to provide, subject to these Terms. Where a subcontractor processes Client Data on our behalf, Schedule 1 applies.

21. Changes, notices and general terms

21.1 The version of these Terms accepted with an Order governs that Order. We may update these Terms for future Orders. We will give advance written notice of a material change to an existing recurring agreement, except a change reasonably required by law, security requirements or third-party platform rules.

21.2 Operational and formal notices may be sent by email. Notices to SiteToWork must be sent to hello@sitetowork.com. Notices to the Client may be sent to the email address in the applicable Order. Each party must keep its contact information reasonably up to date.

21.3 SiteToWork may assign or transfer this agreement to a successor which acquires or continues the SiteToWork business, provided the successor assumes SiteToWork's obligations and the transfer does not materially reduce the Client's contractual rights. We will give the Client written notice of the transfer.

21.4 These Terms and the applicable Order are the entire agreement concerning the relevant Services and replace earlier discussions about the same scope. Nothing limits liability for fraud or fraudulent misrepresentation.

21.5 If a provision is unenforceable, the remaining provisions continue in effect so far as legally possible. A failure or delay to enforce a right is not a waiver of it.

21.6 A person who is not a party to this agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless the agreement expressly says otherwise.

21.7 Nothing in these Terms creates a partnership, joint venture, employment relationship or agency between the parties. Neither party has authority to bind the other except where the agreement expressly says so.

21.8 Before starting court proceedings about a dispute arising from an Order, each party will use reasonable efforts for at least 14 days after written notice of the dispute to resolve it through an authorised representative. This does not prevent either party from pursuing an undisputed debt, seeking urgent interim or injunctive relief, or taking action where a limitation period is about to expire.

21.9 These Terms and each Order are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory law that requires otherwise.

Schedule 1 — Data Processing Schedule

This Schedule applies where SiteToWork processes personal data on behalf of the Client.

1. Roles and documented instructions

1.1 The Client is controller and SiteToWork is processor, except where SiteToWork acts as an independent controller under clause 16.2.

1.2 SiteToWork will process Client Data only on the Client's documented instructions, unless UK law requires otherwise. The Order, approved workflow specification and written instructions form part of those instructions.

1.3 SiteToWork will immediately tell the Client if, in our opinion, an instruction infringes applicable data-protection law, unless law prevents us from doing so.

2. Details of processing

2.1 Subject matter and duration. Processing relates to providing, operating, monitoring, supporting and ending the Services, for the duration of the relevant Order and any reasonable period needed to return, export or delete Client Data.

2.2 Nature and purpose. Processing may include collecting, transmitting, organising, classifying, storing, retrieving, summarising, updating, communicating and deleting data for agreed enquiry management, CRM administration, customer communications, booking support, follow-up, reporting, website operation and AI-supported administration.

2.3 Types of personal data. This may include names, telephone numbers, email addresses, addresses, postcodes, enquiry details, appointment details, communication history, CRM records and other data configured by the Client.

2.4 Categories of data subjects. These may include prospective customers, existing customers, Client employees, contractors, suppliers and business contacts.

2.5 The Client's obligations and rights are set out in these Terms and the applicable Order.

3. Confidentiality and security

3.1 SiteToWork will ensure persons authorised to process Client Data are subject to appropriate confidentiality obligations.

3.2 SiteToWork will implement appropriate technical and organisational measures to protect Client Data, taking account of the nature of processing and the risks to individuals' rights and freedoms.

4. Sub-processors and international transfers

4.1 The Client gives SiteToWork general written authorisation to appoint sub-processors reasonably required for the Services. We will ensure that relevant sub-processors are bound by written data-protection obligations no less protective than those required of SiteToWork for the processing they perform.

4.2 We will remain responsible for our obligations concerning a sub-processor's processing. We will provide information about material sub-processors on reasonable request. Where reasonably practicable and where notification is required, we will give the Client at least 10 Business Days' prior written notice before appointing a material new sub-processor. The Client may raise a reasonable data-protection objection during that notice period; if the parties cannot reasonably resolve it, either may terminate the affected processing Service.

4.3 If Client Data is transferred outside the United Kingdom, SiteToWork will use an applicable lawful transfer mechanism where required.

5. Assistance and incidents

5.1 Taking account of the nature of processing, SiteToWork will provide reasonable assistance to enable the Client to respond to requests from individuals exercising their data-protection rights.

5.2 Taking account of the nature of processing and information available, SiteToWork will provide reasonable assistance with the Client's obligations concerning security, personal-data breaches, data-protection impact assessments and prior consultation with a regulator where required. Substantial work outside normal support may be chargeable where not caused by SiteToWork's breach.

5.3 SiteToWork will notify the Client without undue delay after becoming aware of a personal-data breach affecting Client Data processed by us, and will provide available information reasonably necessary for the Client to assess and respond to it.

6. Return, deletion and audit information

6.1 At the end of the relevant Services, SiteToWork will, at the Client's reasonable choice, return or delete available Client Data, unless law requires retention. This is subject to technically unavoidable backup cycles and reasonable fraud, security or dispute records. Retained data will remain protected and will not be restored to active use except where reasonably necessary.

6.2 SiteToWork will provide information reasonably necessary to demonstrate compliance with this Schedule and allow for audits and inspections by the Client or its authorised auditor, subject to reasonable notice, business hours, security requirements, protection of other clients' confidential information and avoidance of unnecessary disruption. The Client bears the reasonable cost of an exceptional or extensive audit unless it identifies a material breach by SiteToWork.

Acceptance

By accepting an Order to which these Terms apply, the person accepting confirms that they are authorised to enter into the agreement on behalf of the Client.

SiteToWork Master Services Terms version: 20 August 2026